My partner and I attended the Sunday at Eklectica last year as a 30th Birthday present for myself, however it was anything but smooth sailing. As you can tell it has taken me along time to get around to sending this email but it also shows how determined I am that you receive our feedback even after all this time. You didn’t make us (your paying guests) a priority so I haven’t made sending this email a priority.
It was frustrating to be stopped on arrival because of my camera which doesn’t have any extra lenses and I carry it with me everywhere – just because someone has a slightly better camera does not make them an amazing photographer. Hats off to the photographers you did hire trying to make it look like a packed amazing festival with approx. 15 people in the tipping rain.
Also very tight not to allow ANY food or drink on site – this instantly gets people’s backs up especially when not allowed on and off site. We had to fill our bottle up from the sink in the loo – no drinking fountains/ water taps available. Just screams money making and lack of care for your customers (Victorious Festival and Wickham festival had taps available around site for re – filling water bottles)
There was a general lack of signage as to where things were, as you know the weather was rather bad and earlier in the day it wasn’t rainy so wanted to make use of the cinema when it was rainy as there was very little shelter on site, plus many of the acts we wanted to see were in the morning however when we went to go to the cinema it was closed!! There was no info about the cinema with opening times or that it was free and included. As you can imagine that mad us rather cross and generally it went down hill from there. There was a complete lack of info/ updates provide as to what was happening when the main stage closed, and when other events got cancelled – we were looking forward to the silent disco and only found out it was happening by walking from stage to stage in the pissing rain! Then it got cut short!
None of the Robin Hill rides were going, you had no wet weather provisions (This is Autumn in the UK)! Wickham Festival did a better job of handling the wet weather and they were on a field in August! The only place where you could eat in the warm was for staff only! All day is a long time in the tipping rain to be left outside and uninformed feeling like lost cattle, and when the main field closed we lost half of the catering options too. Obviously the main stage closing meant we missed out on a number of acts and none of the stewards seemed to know what was happening, so we got loads of mixed messages. It was a good job that we are fit and able with the amount of walking we had to do round in circles.
Most of the things I wanted to see were at the amphitheatre which had no shelter what so ever and there was falling debris from the trees overhead.
With the rides on the main field there was a complete lack of information were they free/ not free, were they included/ not included.
We don’t drive and were on holiday on the island and the festival bus seemed like it was a great idea however we went on the Sunday. The festival bus would have dropped us off at Newport and all other buses had already stopped – they didn’t match up with the normal services – so all it was doing was marooning us in Newport. And after the day we had there was no way we were going to pay extra for a taxi so we left a bit earlier to get the bus from Robin Hill to Newport and then could get the bus from there. Poorly planned although we appreciate you did think of those who use public transport.
It definitely made a memorable birthday treat but for all the wrong reasons and I was very glad it was at the beginning of our holidays so I hadn’t spend the whole holiday looking forward to it!
Prof. Elemental was great and so was Oddsocks but most of the rest is a damp blur.